Returns & Exchanges

At Gumball, we want every bite to be perfect; if your treats arrive damaged or incorrect, we offer a 14-day return window for unopened food items. Please note that due to health and safety regulations, we cannot accept returns on perishable goods that have been opened.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and a photo of the item's condition.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

• 3.
  Pack with Care

  Place the unopened items in their original packaging to ensure they are protected during transit back to our warehouse.

• 4.
  Get Refunded

  Once we receive and inspect your package, we will issue a full refund to your original payment method within 5-7 business days.